Can i remove water meter

This includes water supplies for purposes such as:. It does not include uses such as watering the garden, car washing or filling a pool. If you do not have a water meter then you will be charged based on the value of your home. If you have a water meter, then your charge is based on your household water usage. It is typical for a water meter to be read two times a year. If it cannot be read then your bill will be estimated. If you disagree with your bill then take a meter reading and send it to the firm.

A company will not normally remove a meter after it has installed one, but if you have requested one you can cancel the order before it is installed.

The company may move your meter to a more convenient location if you ask it to, but it may charge you for doing so. Your company can choose to install a meter at your property. However, it can only charge you for using the meter if you:. If one or more of the conditions for compulsory metering outlined above applies to you, your company is allowed to install a meter and charge you according to how much water you use. If your bill is high and you suspect it is because you have a leak on your property, you should report it to your water company.

Your company will normally help you find and fix the leak for free, or at a subsidised cost, if it is the first time you have reported a leak. Subject to certain conditions, the company is also required to reduce your bill to take account of the extra water you have used because of a supply-pipe leak. This caps the bills for certain metered household customers at the average household bill for their area. WaterSure is the name given to the vulnerable groups tariff, which was introduced in England by government regulations in April The companies operating in Wales offer similar tariffs on a voluntary basis.

If your issue is with your local environment then the main contact is the Environment Agency, you can phone the Environment Agency on If your Water Company in England and Wales cannot resolve your issue then you have the right to escalate your case to the Consumer Council for Water.

Any household or non-household customer of a water and sewerage or water only company can complain to Consumer Council. You can find more information about Consumer Council on its website, www.

If you are not satisfied with the response from the Consumer Council for Water then you can ask to have your case appealed.

Ofwat will deal with certain customer complaints but your case has to have been responded to by your water company and must remain unresolved before the CCW will look at it.

The issues that they will handle include:. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Resolver uses cookies to improve user experience. If you would like to opt-out, please see the cookies section in our privacy policy. Residential Water Supply - I do not want a water meter. Who is your issue with? You should know If you have a complaint about your water company, you should first contact them and raise your concern via Resolver. Each water company has a complaint process as required by Ofwat. If it's not resolved on your first try, you should escalate your case If the issue cannot be resolved with the water company, you can take your case to the Consumer Council for Water How is your water bill calculated?

Your water bill is comprised of a number of different elements. Water meters Where is my water meter? You should contact a qualified electrician for advice if you are in any doubt how your property is earthed. Any work required to be done will have to be paid for by you and you may want to consider this when deciding on whether to have a meter fitted.

Water is supplied in accordance with our statutory obligations, and these are the main terms of supply for metered customers. We own the meter and we will be responsible for maintaining and replacing it when necessary.

Only our employees or agents are authorised to remove or replace the meter. If you damage the meter or any device related to it you will have to pay the repair or replacement costs including the costs of visiting and administration. Tampering with our water meter is a criminal offence. We will be responsible for maintaining the meter box only where it is acting as our company stop tap box. You will be responsible for all water recorded by the meter.

If at any time it is found that the meter has not registered the amount of water consumed, we will agree an estimate of your consumption for the period since the last reading and charge accordingly. The position of the meter does not affect your responsibility for your private supply pipe. If your meter box is fitted inside the boundary of your property and is not acting as our company stop tap box, you will be responsible for the maintenance and repair of the meter box.

You are legally required to allow any authorised Bristol Water employee or agent access to read, test or exchange the meter. You must ensure that the meter remains fully accessible if it is fitted on your property. If the meter is fitted inside your property and you do not reply to our request for access to the meter, we reserve the right to estimate your account based on previous consumption. You can download a copy of our Terms and Conditions here. It is necessary to install additional meters because you are served by more than one supply a second meter may be fitted free of charge provided this does not incur disproportionate costs.

Substantial alterations to existing plumbing or building are required to ensure the meter can be fitted. In these cases you will need to make the alterations yourself to enable a meter to be fitted free. We will provide a specification for the meter fitting position.

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